Customer satisfaction, optimised hotel profitability and team management

The art of hospitality and rigorous management are the driving forces behind the sustainable performance of our hotels.

Suitcase Hospitality, through its subsidiary Suitcase Hospitality Management, is responsible for the operational management of all its hotels, bars and restaurants. It oversees the day-to-day management of the hotels and optimises the overall performance of the portfolio entrusted to it in order to maximise daily customer satisfaction, e-reputation and profitability, thereby optimising returns on investments made. The team can also assist third-party investors with the management of their hotels, either on a turnkey basis or as part of a bespoke consultancy service:

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MANAGING SALES AND MARKETING

  • Drawing up the sales and marketing strategy and implementing the sales action plan,
  • Revenue management: design, implementation and day-to-day management of the pricing strategy (yield management),
  • Integration and monitoring of e-distribution (direct, OTA, etc.),
  • Analysis, negotiation and validation of the various distribution channels,
  • B2B and B2C customer loyalty strategy,
  • Optimisation of the website and its referencing, sales promotion and events planning.
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OPERATIONS MANAGEMENT

  • Definition of standards and procedures,
  • Quality strategy and control of standards,
  • Technical monitoring and maintenance of equipment and facilities,
  • Definition of key performance indicators (KPIs)

HUMAN RESOURCES MANAGEMENT

  • Definition of HR strategy, drawing up and implementing job descriptions,
  • Creation and monitoring of recruitment, induction and training procedures,
  • Drawing up employment contracts, monitoring compliance with the Labour Code, managing contracts and payroll,
  • Supervising teams and managing conflicts, managing schedules and optimising internal organisation.
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MANAGEMENT CONTROL

  • Choice of suppliers and service providers,
  • Drawing up budget forecasts,
  • Monitoring operating accounts, managing costs and cash flow.
  • Monitoring the accounts, analysing profitability, reporting.
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